Our documentation has moved!

You are currently viewing a legacy version of our help articles.
For the most up-to-date version, please use the new Chargify Help & Support Site.

[2011-09-06] Duplicate Statements/Email Issue

We are aware of an issue that resulted in duplicate emails to be sent to some customers today.

From about 8am to 11am EST, we experienced connection issues with our email service.  In some cases, we thought the emails were not accepted, so we attempted to send those emails again later.  Unfortunately, they were being accepted and queued, which caused the same email to be sent multiple times at a later point in the day.

We are sorry for the inconvenience.  We are currently investigating ways we can detect the scenario and prevent it from happening again.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Please sign in to leave a comment.
Powered by Zendesk