We discovered today that some statement, receipt, and dunning notification emails from Friday to today (7/20 to 7/25) were not delivered correctly. Only those emails connected to renewals (as opposed to signups) were affected.
We have resolved the problem and delivered the unsent emails.
In some cases, we may have resent statements and receipt emails that were already delivered. Hopefully, the emails will be obvious to your customers as duplicates rather than an indication of double-charges. We’re sorry for any inconvenience!