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Mail Deliverability

We set the "From" field in the e-mail to the address you specify in your site settings.  However, because the e-mail comes from our servers, the chargify.com DKIM & SPF will be used.  For the vast majority of our customers, this means the message is considered authentic and will not be blocked by spam filters.

 In today's day and age (i.e. the age of spam), mail deliverability is a critical issue. In order to assist you in getting your mail delivered, here are the current mail servers in use by Chargify:

mailer.chargify.com

One way to use this information to increase your chance for successful deliveries is to create an SPF record such as the following:

v=spf1 a mx include:mailer.chargify.com [other mechanisms you add to describe sending hosts] ~all

Note: as we strive stay on the edge of deliverability best practices, we may change our sending hosts from time to time. Please watch this page for changes.

Don't forget, you can always check to see if your SPF record is public - using a tool like the SPF Query Tool.

Another great tool is: http://www.mail-tester.com/

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5 Comments

  • 0
    Avatar
    Allen Hancock

    What should we do regarding DKIM and chargify?

  • 0
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    Drew Blas

    No action is necessary for DKIM.  Regardless of what comes in the "From" field of your e-mail, we sign the message as coming from Chargify.com because DKIM validates the "Sender".  

    For example, if your from address is:

    bob@example.com

    Then the sender will be "bob=example.com@chargify.com".  So the message will be signed as "chargify.com", regardless of your domain.

  • 0
    Avatar
    Ben Buie

    Do we add "include:mailer.chargify.com" or "include:mail2.chargify.com" to our SPF records? The article doesn't make that 100% clear.

    Thanks,

    Ben

  • 0
    Avatar
    Allen Hancock

    The example should be right (both include sendgrid, so either would let the email pass spf checks.

    Sorry I didn't see my request about DKIM.. yes, the emails arrive signed with a valid DKIM signature. I was wondering what to add so that gmail users wouldn't see this in their inbox's from line:

    allen@mycompany.com via mail2.chargify.com

    Which is what shows next to emails our customers receive now.

  • 0
    Avatar
    Allen Hancock

    The emails being sent by Chargify still show "via" in gmail. This will not be corrected until I know what TXT record I should put into my domain's DNS zone.

    Where can I find the proper domain key?

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