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Why aren't taxes collected on my Subscriptions?

When you are configuring taxes on your Products and Components, there are a few key areas to cover. Tax Settings, Product Settings and, if applicable, Component Settings

Tax Settings

Under Setup --> Taxes, please inspect the setting 'Tax Destination Address'. By default, taxes are calculated using the Customer's Shipping Address if available. By clicking Edit, a few more options are exposed:

Depending on your selection here, this will define how you configure your Products.

  • Use Shipping Address if provided, otherwise use Billing Address

If you select this option, you must enable the setting to 'Require Shipping Address' or 'Require Billing Address'.

  • Use Billing Address if provided, otherwise use Shipping Address

If you select this option, you must enable the setting to 'Require Billing Address' or 'Require Shipping Address'. 

  • Use Shipping Address only 

If you select this option, you must enable the setting to 'Require Shipping Address'. If a Shipping Address is not provided, no taxes will be collected. Additionally, if only a Billing Address is provided, no taxes will be collected. 

  • Use Billing Address only

If you select this option, you must enable the setting to 'Require Billing Address'. If a Billing Address is not provided, no taxes will be collected. Additionally, if only a Shipping Address is provided, no taxes will be collected. 

Product Example:

 

Component Example: 

 

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