Chargify Subscription

Configuring your Chargify Subscription

Learn how to manage your Chargify subscription to our application with the following documentation. As you read onward, you’ll understand how to switch your plan, understand the status of your account and update your card.

 

Account

Locate your account information by clicking on the dropdown menu to the right of the page. Here you’ll find access to a host of other account editing options.account_overview.png


Locate your account info

 

Account Info --> Merchant Info 

Enter your company name and all contact information. Information from this window can be used in email templates as well (signup emails, receipt emails, etc.)

You seller account works in conjunction with your sites and your product families to define who you are and what you sell.

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View and edit your merchant information

 

Security & Users

Security

Configure the security for your entire set of sites, under your merchant account.

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View your security settings

For more information on your site’s security, please view our security documentation.

 

Users

Manage users on your account. Add, delete & edit people who you have trusted with access to your Chargify sites.

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View and edit current users

For more information on your configuring users, please view our user documentation.

 

Account Info --> Billing & Plans 

The “Billing & Plans” section contains a host of useful information related to your subscription to the Chargify application.

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Next Billing

Chargify displays the next billing date in which your card will be charged for your subscription.

For Chargify plans that include a charge based on 1.2% of revenue, this charge will be transacted against the card on file approximately a month from the renewal date. To be clear, we must wait for a month of transactional data to be encountered before charging the percentage-based fee.

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View next billing date

 

Current Status

Your current status for your Chargify subscription can be viewed here.

  • Active: Your account is good standing
  • Past due: Please remit the amount due on your account to avoid cancellation
  • Canceled: Please contact support@chargify.com for further assistance
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Current account status

 

Card Update

Elect to update the card on file, by selecting change next to the current card on file.

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Update your card on file

 

Invoices

View all your Invoices for your Chargify account.

 

Screen_Shot_2021-12-03_at_1.09.20_PM.png View current invoices

 

 

Statements

View all your statements for your Chargify account. At the time of publication of this documentation, downloading to PDF

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View current statements

 

Deleting Your Account

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Delete your account

Please note that once your account is deleted, the data cannot be retrieved. We recommend downgrading your account to a developer plan and exporting data instead of choosing to delete your account.

As a related topic, please inspect our documentation on data retention for further information.

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